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CONSUMER TIPS
1. If you are experiencing problems with your
automobile, you should first take
the automobile to the manufacturer's
authorized dealership for repair.
2. If the dealer is unable to resolve your problem, you should
discuss the matter with the service
manager.
3.. If the service manager is unable
to resolve your problem, you should
contact the manufacturer via
telephone or in writing.
• DO NOT leave the dealership without
your repair order (no repair order means no proof of repair).
• Make sure the repair order accurately reflects the date you dropped
off the vehicle for repair and the date you picked up the vehicle when
the repairs were completed.
• Make sure the dealership accurately
describes your complaints in your words, not the dealership's words.
4. If you are unable to get satisfaction
after you gone through steps 1 - 3, you should contact a lemon law
attorney to find out more about your rights.
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